Google is struggling to tell a legitimate review from an attack review. A perfect case is for Cedars-Sinai Medical Hospital. Anti-maskers staged a demonstration outside the Cedars-Sinai Breast Health Services Building on July 22, 2021. During the demonstration, Kate Burns, a patient and not an employee of Cedars-Sinai, got into a verbal altercation with the …

Executive Roof Services appears to have made a mountain out of a molehill. ERS has decided to sue a couple after negative reviews were posted online. The couple, renters, and their landlord contracted the roofing company to fix the roof. The couple wanted to know the specs and timeframe for the repairs. The couple called …

This blog post is not a political piece, yet people will take an issue with it or pick a side. That’s fine. People have opinions on free speech and the overreach of the government. If people want to debate this and take issue with a post, then so be it. President Biden answered a reporter’s …

It is my firm belief that The Law Offices of Daniel Kim is a serial spammer and needs to be punished. It appears that Google is unable to take action on his listings or reviews. Daniel Kim has eight Google My Business listings. His primary and the only location that I can determine in compliance …

In September 2020, June Jung Art received two fake 4-star Google Reviews. They posted for help on Reddit. A Reddit user advised June Jung Art to contact me. I advised them to post on the Google My Business (GMB) Community Forum, and we were able to get Google to investigate and remove both reviews. On …

Imagine that you are a business owner, and you receive an email alert advising you that you have received a new review. You click on the email only to discover that the reviewer is not only one of your customers but that the review is fake. While you flag review and wait for Google to …

Yelp should have slapped a consumer alert warning on the Yelp listing for SNS Nails & Spa. SNS got caught, offering a 20% discount in exchange for Yelp and Google reviews. On October 1st, 2020, a Yelp representative advised me that this practice violates its Terms of Service. If this is a violation, why didn’t …

Did employees of Stadium Dental in St Joseph, Michigan, retaliated against one negative complaint by leaving several negative Google reviews? That is the complaint I received from a fellow dentist. The dentist in question alleges that she received three negative reviews after she complained about the services she received from Stadium Dental. Her Google listing …

I have received 3 complaint emails regarding Dan the PC Man in Green Bay, Wisconsin. The first complaint came on March 12th, 2019. I was initially alerted to fraudulent activities regarding Dan the PC Man’s Google reviews. I was unable to find any evidence to prove that the reviews were fake or fraudulent. I have …

I was excited about the release of the Yelp documentary Billion Dollar Bully. I have never bought a digital movie before. I knew I was not going to watch it just one time. I was so right. My first time through was to take it all in. But I had mixed feelings on my first …