I recieved a tip that Pearl Orthodontics is not adhering to Google’s TOS. When I searched for the business online, I discovered that they added keywords to their Google Business Profile (GBP) name. The Fremont location is listed as Pearl Orthodontics Fremont, CA. The San Ramon office is listed as Pearl Orthodontics San Ramon, CA. City and state abbreviations are not allowed in the name. Another complaint is that the offices are not open five days a week, yet their hours indicate otherwise.
The major complaint is that they have been entering people into a raffle when they leave a Google review. There is evidence that this has been taking place since at least May 26, 2025. When Google learns about this, the reviews for both locations will be removed, dating back to May 26, 2025. Reviews that are not a part of this raffle will be removed, as Google can’t determine how many were obtained legitimately.
These reviews led to a redressal by the FTC. Each review can cost them up to $51,744. Google will remove those reviews, saving this practice a considerable amount of money. The question remains how long it will take Google to remove these reviews