It was nice to see Google CEO Sundar Pichai testify on Capitol Hill in December. Sadly the committee asked the wrong questions. Pichai needed to be asked about protecting consumers on their platform. Google doesn’t allow businesses to use PO Boxes for their GMB listings, then why are spammers able to continue to create these …
I was having lunch the other day with a colleague in the SEO space and we were talking life, clients marketing, and online reviews. If you know me or following me online you know I have a lot to say about reviews and the need to police it. I don’t discuss politics as that doesn’t …
If I told you that I am witnessing 4-star reviews being used as negative reviews attacks on businesses, you would think I am crazy. I didn’t believe it at first either. In fact, I ignored it when I first heard of it. I don’t feel the same way anymore. I am a Google Top Contributor on the …
Working with combating review spam, I have seen my share of fake reviews and stolen identities. I have flagged my fair share of fake reviews and watched Google delete all of the reviews associated with that user. Unfortunately, Google doesn’t ban or delete the account and the scammer uses those same profiles again. Last Thursday, …
One of the questions I get asked the most is how to remove bad reviews from Google. Google has quietly updated the process for flagging reviews. The new process entails logging into your GMB dashboard. Step 1. Log into you GMB dashboard. Step 2. Click on the blue building icon for the location with the …
Before you make a purchase from Abe’s of Maine of you need to look past their 3.5 Google rating and glowing reviews to see the full picture. We stumbled upon Abe’s of Maine when we were collecting data another business with suspicious reviews. We added them to the New Jersey business state page and moved …
Google has done away with the timestamp of in the last week for reviews. Instead of placing a date time stamp, Google knows show how many minutes ago a review was posted up to the 60-minute mark. Google then switches a the hour format until it becomes a full day. Yep, you guessed it Google …
I kept being advised via email that nobody cares about fake reviews. Google sure seems to prove that fact. The GMB forum gets countless threads regarding fake businesses and fake reviews. It is faster to remove a fake business listing than it is to remove countless fake reviews. In fact, it takes Google 2 to …
Dr. Rodney Raanan DDS seems to do more than just make fake smiles, the good doctor was outed on by Joel Grover on NBC LA on September 25th, 2017. Mr. Grover’s investigation highlighted several reviews that appear to be fake. I first learned of Dr. Raanan back in December 2016. I was looking at …
It appears as though Glenn M Suggs is back. We first reported about the profile of Glenn M Suggs when we covered the reviews of Russ Darrow. In fact, Courtny Gerrish featured Mr. Suggs in her news report. The profile image for Glenn M Suggs is actually the mug shot of Jose Ferreira who plead …